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Privacy Policy

Cloud Trek Travel (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and share your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, date of birth, gender, nationality.
  • Contact Information: Address, phone number, email address.
  • Travel Information: Passport details, visa status, travel preferences, itinerary, and emergency contacts.
  • Payment Information: Credit/debit card details, billing address (processed securely via trusted payment gateways).
  • Website Usage: IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal information to:

  • Process bookings and reservations.
  • Communicate with you regarding your travel plans.
  • Send important updates and confirmations.
  • Provide customer support and respond to inquiries.
  • Customize travel recommendations based on preferences.
  • Improve our website and services.
  • Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

  • Airlines, hotels, tour operators, and other travel service providers to fulfill your booking.
  • Payment processors to handle transactions.
  • Legal authorities if required by law.
  • Third-party service providers (e.g., IT support, email marketing) under strict confidentiality agreements.

4.  Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes using encrypted systems and secure servers.

5. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you.
  • Correct or update your information.
  • Request deletion of your data.
  • Object to or restrict certain types of data processing.
  • Withdraw consent (if processing is based on consent).

To exercise your rights, contact us at: allison@cloudtrektravel.com

6. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Cloud Trek Travel
Email: allison@cloudtrektravel.com
Address: 3850 SE 82nd Avenue PO Box 66444 Portland OR 97290